Privacy Policy
Last updated: August 20, 2026
This Privacy Policy explains how RID House ("we", "us", "our") collects, uses and protects personal data when you visit ridhouse.com or contact us about our capsule homes. We serve clients across Europe, and we aim to meet the expectations of the EU General Data Protection Regulation (GDPR) wherever it applies, alongside applicable Kosovo data protection law.
1. Who we are
RID House designs, manufactures and delivers capsule homes from Podujevë, Kosovo. For any question about this policy or your data, contact us using the details on our Contact page.
2. What data we collect
When you use our contact form or newsletter sign-up, we collect the information you provide directly: your name, email address, phone number (if given), the subject of your inquiry and your message. Our website also automatically collects limited technical data, such as your approximate location (country), browser type and pages visited, through standard server logs and, only with your consent, analytics cookies described in our Cookies Policy.
3. Why we use your data
We use contact form submissions to respond to your inquiry, prepare quotes and provide information about our capsule homes. We use technical and analytics data, where enabled, to understand how the site is used and to keep it secure and reliable. We do not sell your personal data.
4. Legal basis for processing
We process contact and inquiry data based on your consent and on our legitimate interest in responding to enquiries and providing our services. Where analytics or marketing cookies require consent under applicable law, we only activate them after you accept them in our cookie banner.
5. Email delivery
Messages submitted through our contact form are delivered using Resend, a transactional email provider, solely to route your message to our team and to send you a confirmation email. Resend processes this data on our behalf under its own data processing terms.
6. How long we keep your data
We retain contact form submissions for as long as necessary to handle your inquiry and for a reasonable period afterward for record-keeping, unless you ask us to delete it sooner.
7. Your rights
Depending on your location, you may have the right to access, correct, delete or transfer your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details on our Contact page.
8. Data sharing
We do not share your personal data with third parties except service providers who help us operate the site and respond to inquiries (such as our email delivery provider), or where required by law.
9. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
10. Contact
Questions about this policy or your data can be sent to us via our Contact page or by phone during business hours.